Terms of Service
Last updated September 2026
What OrderGas Does
OrderGas.co.ke is a technology platform that connects customers ordering cooking gas with a network of contracted, independent LPG dealers across Nairobi and Kiambu. OrderGas takes payment on the dealer's behalf and dispatches your order to the best-suited contracted dealer for fulfillment.
Orders & Payment
Orders are paid for upfront via M-Pesa or card before dispatch. Prices shown at checkout are final. If a dealer is unable to fulfill your order, we'll reassign it to another contracted dealer or offer a refund via the original payment method.
Deliveries
Deliveries are carried out by independent, contracted dealers — not OrderGas employees. Estimated delivery times are typical, not guaranteed. If something goes wrong with a delivery, contact us through our Support page and we'll help resolve it with the assigned dealer.
Dealer Partners
Dealers who join OrderGas operate under a separate Dealer Partner Agreement, which covers commission, coverage areas, and conduct standards. That agreement is available to every dealer inside the dealer portal.
Account Use
Keep your login details confidential. You're responsible for activity on your account, including orders placed and payments authorized from it.
Changes
We may update these terms from time to time. Continuing to use OrderGas after a change means you accept the updated terms.
Contact
Questions about these terms? Reach us at support@ordergas.co.ke.